Job Completion Survey

Reviewed By: Peter S
Location: Somerset, MA

How was your experience with the first phone call to the company? 5 Stars 5
How would you rate the quality of the installation and services provided? 5 Stars 5
How was the cleanup process? 5 Stars 5
How would you rate your overall experience with Pioneer Basement? 5 Stars 5
Comment I contacted Pioneer Basement after we had a minor flood in my mom’s basement because of a failure of her old sump pump system. The team arrived on time and went right to work. They had a couple of questions about how i wanted to handle the remnants of the old sump system that was there. I appreciated that they just didn't make their own decisions but wanted to ensure what they planned to do matched my expectations. They did a really nice neat job, cleaned everything up completely and ensured that I understood how the system worked ( a two pump system with a battery backup) and made certain I had no unanswered questions. This system was installed in my moms house and i can now sleep at night when it rains heavily knowing that the basement is going to remain dry.
Overall Rating 5 Stars

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The Healthy Basement Certificate is about maintaining a basement that promotes a healthy indoor living environment. Air pollutants, excessive moisture and water entering the basement can produce dangerous living conditions which may lead to serious health risks.

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