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Job Completion Survey

Reviewed By: Steven C
Location: Warren , RI

How was your experience with the first phone call to the company? 5 Stars5
How would you rate the quality of the installation and services provided? 5 Stars5
How was the cleanup process? 5 Stars5
How would you rate your overall experience with Pioneer Basement? 5 Stars5
Comment The customer service is exceptional! Recently I was not thoroughly satisfied with the yearly inspection/maintenance work conducted on my sump pump/perimeter system, so I contacted the office to express my concern. They said a manager would be calling me back shortly. Not even half hour passed, and I got a call from the Operation's Manager (Tim). He apologized for the incident, and offered to stop by and do the work HIMSELF. The following week, he stopped by and gave my system a thorough inspection and cleaning. This really meant a lot, and really shows that this company goes above and beyond for their customers. I would highly recommend Pioneer Basement to anyone. Thank you!
Overall Rating 5 Stars

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