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Pioneer Basement Waterproofing is proud of the thousands of satisfied customers we have had the pleasure to deal with over the years. We offer below a select group of letters we have received as well as references you may contact.
"I bring to your attention the experience that i have had, over the past several months, with persons employed by your firm.
Having a wet basement, at my second home, in Mashpee, MA for a number of years; along with trying many different attempts at trying to fix the problem, without any success, a friend suggested that a call be made both to your office and that of your local competitor.
I proceeded to do just that after conducting some research, on your business, as well as on the other firm. This subsequently resulted in visits to my home, on several different occasions, by your Pat Robertson and the marketing representattive from firm X.
Pat was on time for each visit, very neat in appearance, cordial, personable, listened well, a problem solver, firm grip on product knowledge and knew when to close the contract.
Following a similar number of meetings with the repfesentative from the other company, my wife and I gave the work to Pat.
After signing through Pat for the work to be done, my next internal contact was with Tina. Tina, sight unseen, the voice of the office. A fine, pleasant, professional manner.
Tina referred me to Michael Griggs for extablishing a start date. Michael and I talked. Through no fault of his, we had to change the date two or three different times. A decided plasure working through Michael. Flexible, reasonable, accommodating.
Come Wednesday, August 28th, Al Raposa, Crew Chief, Hector and Michelle arrived for the two-day assignment. Arrival time was consistent with what Michael had earlier given to me.
The men were competent, complimented each other, and put in a no nonsense full workday. The following day, John replaced Michelle and he fit right in.
I have experienced three down pours since job completion. For the first time in a number of years, the basement is dry and without an odor. A great relief.
The aforementioned persons, in this day and age, are a real asset to Pioneer Basement and Waterproofing. In my judgement you are fortunate to have them.
Yours truly,
Wallace Kountze
Medford, MA"
"Your crew . . . was remarkable. I am still amazed the job was completed in less than 8 hours. I would recommend your company to anyone. To those comparing prices, they need to not only look at the end result, but the care that will be taken to one's property as the work process and the time frame the job will be completed in."
Kathryn E Pink
Norton, MA
"I am taking the time to drop you a letter to express my appreciation for the job your crew performed today. The work was accomplished professionally, quickly and neatly . . . By the way, one of the reasons I decided to select Pioneer was the Better Business Bureau report indicating that you have had no complaints over the last 3 years."
James C. DeCamp
Acton, MA
"Congratulations! Great Job! Zero Water!
I also want to commend you on your staff, supervised by the foreman. His first objective was the safety of my property, something that I greatly appreciated.
Looking forward to your return to complete the outside work."
Robert M. Carlson
Sagus, MA 01906
"I was totally surprised at how fast this large project was completed. I am a contractor and thus truly appreciate workmanship that is both fast and of high quality.
Your work crews were all that plus very courteous, careful to protect my personal property from dust and debris and cleaned up very well."
Daniel Marr & Son
Milton, MA 02186
"Your Salesman, Pat Robertson, was courteous, professional and honest. He was a pleasure to work with.
Your crew worked very hard, and were extremely pleasant and professional. Care was taken to ensure my lawn and finished basement were not compromised in any way. I would recommend your company to anyone."
Kathyrn E. Pink
Norton, MA
"I want to complement you and your workmen on a very efficient and professional job. It is refreshing and reassuring to do business with a company that conducts itself in this manner."
Cecilia Aguiar
Westport, MA
"The work was accomplished professionally, quickly and neatly. Your crew deported themselves in a professional and courteous manner at all times.
One of the reasons I decided to select Pioneer was the Better Business Bureau reliability report indicating that you have had no complaints over the last three years."
James C. DeCamp
Acton, MA
"The work crew conducted themselves professionally and efficiently. They answered all questions we had, and in fact, made a few suggestions, which were very helpful.
Thomas C. Sherman
Sandwich, MA
"From the moment in which I spoke with the secretary upon my initial call and to the end of the job we were treated as if we were your only clients and that our satisfaction mattered to you.
Your crew is exceptional, too! The men were very professional and neat."
Nancy Basler
Yarmouth Port, MA
"Just a short note to let you know that we are very satisfied with the job that your company performed at our house in Brindgewater . We have had no water in our basement after the past snow/rain storm. Flooding would have been a given without the new system."
Doug Carey
Bridgewater, MA
"I would just like to drop a note of thanks to you and your staff for a job very well done at my home.
With the weather being rainy and wet in the last few weeks, our basement would have surely been flooded. We’re happy to report it’s as dry as a bone!"
Michael & Suzanne McLaughlin
Tewksbury, MA
"As I sit here writing, it is poring outside. I am so happy to report that since April when you installed your system note one drop of water have we gotten! Great! I wish I had done it before."
Helen & John Crawford
Brockton, MA
"It was a pleasure to do business with you. I found you very reliable and honest."
R. Jean Boggie
Rockland, MA
"Your staff did an excellent job in taking care of your property and worked diligently to finish the job."
Robert Carrol
North Easton, MA
"You have a nice crew, polite, neat and helpful – doing extra work."Victoria Carr-Feighan
South Yarmouth, MA
"Your staff is very professional. They were able to answer all our questions ( which were many)"
Mr. & Mrs. Martel
Hanover, MA
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