scheduled appointments

[rchiulli]

I am in the process of finishing my basement and had made an appointment for system maintenance. My appointment was almost a month from when I called, in the meantime I had noticed a few damp spots where my floor was planned and was hoping the technician would be able to help me with it before I had the carpet laid down. I had rearranged my work around this appointment and held off my flooring contractor until the issue could be resolved.

Then I get a phone call from Pioneer the day before the appointment, cancelling it. This did not go over well with me at all. I can understand emergencies come up in your business, but when I have to wait a month for the appointment and change my schedule for it, I expect it to be met. Now I have to wait a week, rearrange my schedule again and put off my contractor. Not Good!!!! I know you will defend your business as you should, but maybe you should hire more staff that can meet your demand. I could've handled the cancellation if it had been done earlier, not 1 day before.

Your products are great, there has been no water, i just didn't like being cancelled at the last minute. I am sure you would not have liked it either

[stevea]

I looked into this and understand how frustrating it can be when emergencies happen and cause us to not be able to service everyone as quickly as we like. I did notice that you had a annual service call scheduled in January, however you called the office and cancelled the appointment on us. We try to schedule everyone's annual service calls in the not so busy times so as to avoid situation like this.

As far as hiring more staff, This region experienced a major drought June to November 2007. During that time our staff went from 76 employees to 52 presently. After 30 years you would think I more than anyone would know when to start training and adding more staff. I agree we need 150 employees right now but what happens this summer. Oh, by the way it takes me three years to get a service tech fully trained.

Oh well, welcome to my life, thanks for your constructive criticism, I will try better. By the way are you looking for a job? :)